FAQ

We strongly recommend that the given products are used solely by licensed professionals who are trained and experienced with these products. We don’t have information about the medical histories and health conditions of our customers that’s why we don’t offer any instructions to manage or on usage of our products, medical aesthetics and devices.
We also recommend to kindly consult a medical professional for any doubts or concerns about the usage of these products.
Kindly be aware, for any damages or any reaction due to the improper usage of these products, MayPharm cannot hold responsibility.

Once toxins are dispatched, it is strongly recommended to store them in the fridge rather than in room temperature or freezer.
Innotox is the only botulinum toxin that can resist in temperature up to 40° C, if stored in a closed bottle.
FYI, It is never recommended to store toxins once the bottle is opened. If necessary, then keep the open bottle in the fridge and use it up to one month based on doctor’s experience

We make sure that the product has a sufficient expiration date before shipping it.
Thus, if all products are more than 3 months away from the delivery date we don’t accept refund requests regarding the expiration date.

Please note that all products we sell are specifically designed for use by trained medical professionals. If these products are used incorrectly or by uncertified individuals, it may lead to undesirable performance or outcomes. We want to emphasize that we cannot be held responsible for any issues arising from improper usage. To request a refund, we require a complete video recording that shows the unpacking process and the procedure performed using the product. This video is crucial in supporting your claim and helping us identify the cause of the problem. Without a video recording, we cannot process a refund.